Recover your account

Choose what you need. You can do the other one afterwards.

Use your 12-word recovery phrase to set a new password. Your data stays encrypted with the same keys — only the password that unlocks them changes.

How should we find your account?

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Type one word per box, or paste the whole phrase into any box and it fills them all.

Password reset. Your existing data is intact.
Sign in with your new password →

Also need your Login Name? Recover it →

Enter the recovery email saved on your account. We will email the Login Name for that account to it.

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If that address is the recovery email for an account, we have emailed the Login Name to it. Check your inbox (and your spam folder).

Nothing arriving? It goes only to the recovery email saved on your account, so check its spelling. If you can still sign in, see or change yours in your Profile under Account details.

Back to sign in

Also need to reset your password? Reset it →

Back to sign in